Refund and Returns Policy

Hello everyone,

At The Grumpy Dragon Bookshop, we want you to love what you order, but we understand that sometimes things don’t go quite as planned. Please read the policy below for information on returns and refunds.

📦 Book Boxes (including Author’s Choice Boxes)

We are unable to accept returns or refunds for our book boxes unless the item arrives damaged or faulty. Due to the curated and limited-edition nature of these boxes, we cannot offer refunds for change of mind.

If your box arrives damaged or with missing items, please contact us within 7 days of delivery with photos of the issue. We’ll do our best to resolve it quickly, either with a replacement or refund.

📚 Mystery Book Bundles

Due to the curated and surprise nature of our mystery bundles, we are unable to accept returns or refunds based on personal preference or if you receive a title you have already read.

Each bundle includes a mix of new and/or secondhand books that have been carefully selected for their quality and readability. As such, minor signs of wear may be present, but all books are in good condition unless otherwise stated.

If your bundle arrives damaged or significantly different from the description, please contact us within 7 days of delivery with photos and we’ll be happy to help resolve the issue.

📖 Books & Accessories (outside of book boxes)

You may return non-box books, stationery, or accessories within 14 days of receiving your order. To be eligible for a return:

• Items must be unused and in original condition

• Return shipping is at the buyer’s expense unless the item is faulty

• Refunds will be processed once the item has been received and inspected

If the item is damaged or incorrect, we’ll cover return shipping and offer a full refund or replacement.

✉️ How to Start a Return

To request a return or report a damaged item, please email us at ejane@grumpydragonbookshop.com with:

• Your order number

• A description of the issue

• Photos (if the item is damaged)

We’ll get back to you as soon as possible with the next steps.

📌 Important Notes

• We do not accept returns on digital items, sale items, or gift cards

• Refunds are issued to your original payment method

• Please allow 5–7 business days for refunds to process after approval